Monitor problems impacting technology resources across Bristol Virginia Public Schools and their solution status.

Open Issues

Recently reported issues that are being investigated for solutions.

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[2025-08-14] Newest laptop model for VMS/VHS students not accurately recognizing touch and/or audio devices.

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Monitoring

These issues have been addressed with a fix and are currently under monitoring to confirm successful resolution.

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[2025-08-18] Google not allowing access to YouTube and other services due to new age restrictions.

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[2025-08-13] Laptops across all models stopping audio output due to new Windows audio driver updates.

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Resolved

These issues have been successfully resolved.

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[2025-08-15] Faculty/staff not able to enter their credentials to allow student(s) to install a needed program.

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[2025-08-15] Settings app unresponsive or unable to be opened on student laptops.

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[2025-08-14] Some student laptop power plans were showing as controlled by organization but were not.

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[2025-08-14] Teachers unable to add Kami Chrome extension to student computers for classroom use.

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[2025-08-14] IXL app in Schoology no longer working.

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[2025-08-12] Lightspeed Classroom showing empty courses from previous years.

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[2025-08-11] Schoology adding incorrect teachers to courses they do not teach and were not manually added to.

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[2025-08-11] Print server failing to process jobs for all users.

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[2025-08-10] Schoology not syncing all courses from PowerSchool.

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